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| Read this e-mail from Max, a senior sales representative, to Jeff, his sales manager. Then complete it by putting each phrase (a-e) in the correct space (1-5). 12
Учебно-методическое пособие «Деловая переписка на иностранном языке» Автор: Хусаинова И.С.
Москва Text Messages Text messages (also called SMS messages or 'texts') need to be very short. We save time and keystrokes by writing abbreviations and short forms as much as possible. We sometimes use numbers or symbols instead of words.
R are U you 2 too, to 4 for Y why & and @ at
+ plus - minus % double о (e.g. 1%к = look) We often omit vowels or unnecessary consonants in common words: CHK check PIS please KNO know MSG message We can use upper case (capital) letters to represent vowels or endings LYK like sndN sending thanX thanks Other abbreviations: BCZ because L8 late We can show what we feel about something like this: Sample text messages
Decode by yourself.
E-MAILS
Layout When writing a business email, you should follow the standard format. The email opposite shows where the following different components should appear on the page. a.name of the person/people sending the email b.name of the person / people the email is addressed to c.other person or people who will receive a copy of the email though it is not addressed directly to them d.the date and time when the email is sent e.information about the content of the email f.opening g.body of the message h.closing phrase i.name
Email is the fastest and cheapest way to communicate and is one of the most common forms of communication, especially in business. The purpose of an email may be: · To ask for or send information · To ask people to do things · To give instructions or directions · To confirm arrangements that you have · To send longer documents, e.g. reports · Language and style: · keep your email short · use short sentences and simple language · make sure that all instructions and · emails to senior people or people outside · emails to colleagues and people in the · emails to team members, as well as to Structuring the message: · start with the most important · put less important information in the · if people don't know about the situation, Replying to messages: · avoid replying with simply 'yes' or 'no' · avoid using pronouns out of context. · use the sender's email as a reference tool by using 'Reply1 when writing your message. It can be easier to refer to the original information and/or questions than rewriting the message
Useful phrases and notations
Check yourself Read this e-mail from Max, a senior sales representative, to Jeff, his sales manager. Then complete it by putting each phrase (a-e) in the correct space (1-5). Dear Jeff, I was hoping to be able to talk to you about my problem, but as you know I have to visit a lot of customers this week. ………………. 1 Whenever I'm in the office, you are in a meeting or in one of our branches. For that reason, I have decided to write instead. So at least when we meet we'll both have had time to think about what to do. I'll go straight to the point. I have been here four years, I love this company, and I think our sales team is great………………………2 Since Dan, Bert and Phil started working here, things have deteriorated a lot. I and my colleagues certainly do not mind them being much younger than the rest of us. 3 For example, they never share any information about customers with us. Besides, they are arrogant and sometimes even rude, not only towards us, but towards customers as well. Some of our long-standing customers have told us………………….4 It has become very difficult for me to work with those new reps. They have destroyed our team spirit, and I'm afraid they are damaging the image of our company as well. I think that customer service is important, that's why I was proud of working here. I and some of my colleagues are now quite demotivated…………………5 I hope we can meet next week to discuss all this. Thanks for your time-Best wishes, Max
a) I would be very surprised if you hadn't heard any of those complaints yourself. b) Maybe I should say it was great. c) I'm afraid that if things do not improve, I won't be able to work here much longer. d) What we do mind, though, is their being so un-cooperative. e) I am aware that you are extremely busy as well.
LETTERS Sample Letter
Layout When writing a business letter, you should follow the standard format. The letter over shows where the following different components should appear on page
12 |
Here are some common symbols and short forms:
Key points to remember