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Оси и плоскости тела человека - Тело человека состоит из определенных топографических частей и участков, в которых расположены органы, мышцы, сосуды, нервы и т.д.
| Prices for accommodation service
Structure of the hotel room stock
Table 2.3 Prices for accommodation service
As the table 2.3 shows, compared to 2013, in 2014 the cost of accommodation in all types of rooms increased significantly. Thus, the price for double room increased on 900 UAH; for superoir double room – on 900 UAH; Premium room – on 700 UAH; Deluxe Room – 1200 UAH.
2.2 Analysis of organizational structure and production program of the "11 Mirrors Hotel" The organizational structure of the hotel is a system of interaction of all services and departments. At its head is the director. To the director of the hotel are subordinated administrative service and chief engineer. In its turn, the room stock service, reception, financial services and food service are the subjects to director of the hotel and administrative service. Administrative services is responsible for the organization of the maintaining by all services of the hotel complex, solves financial and staffing issues, is involved in creating and maintaining of the necessary working conditions for hotel staff, monitors compliance with the established norms, rules of labor protection, safety, fire and environmental safety. To the chief engineer are subordinated the engineering-technical service, which creates the conditions for the operation of air conditioning, heating, sanitary equipment, electrical equipment, repair and construction services, television and communication systems. The structure of service includes: plumber, electrician, remote control, repair master of refrigeration equipment, the driver, mechanic, janitor. Room stock service are engaged in solving of issues related to the booking and accommodation of guests in rooms, as well as sending them home. It provides room service and personal services, maintains the necessary sanitary and hygienic condition of the rooms and level of comfort premises. Structure of service: head of the economic part, seamstress, cleaner, laundress. On reception service depends the first impression of guests. The task of manager of this service is to control the entire process of receiving and accommodating of guests. The structure of the service include: senior manager, hostess, maid. Technolology of hotel recertion and accommodation at the "11 mirrors Hotel" described at the table 2.2. Table 2.4 Technology of hotel reception and accommodation
Financial services solves questions of financial security of guests and receive reports from the cashiers at each point of sale. Financial services conducts a single financial accounting of the hotel (revenue from shops, cost accounting and revenue management operations under the account of paid working time, etc.). Service structure: senior accountant and service manager. Additional services: hairdresser, manicure master, shops, kiosks. Food service includes a coffee shop, bar, units for banquet service, as well as the catering department (kitchen). Provides food services to the guests. Service structure: chef, cook, waiter. Security service performs the function of maintaining of order and security in the hotel. Secondary functions that characterize the communication links with the environment are implemented by the purchasing department, which is responsible for the acquisition of furniture and equipment, food and beverage, consumables. Room Reservation Service also interacts with the environment, providing guests with the opportunity to pre-register a hotel booking. The main activity of the enterprises the hotel industry is to provide bed-days for temporary residence and recreation of domestic and foreign citizens. The production program of the hotel is a task by the quantity, quality and range of rendered services. To analyze the production program of enterprises use both natural and cost indicators. In the hotel industry the natural indicator is the number of provided bed-days. Calculation of key indicators of the production program of the are executed in a table 2.5.
Table 2.5 Analysis of indicators of production program of the "11 Mirrors Hotel"
As the table 2.5 shows, indicators of 2014 year have deteriorated, but not critically. In particular, the average rate was increased on 10 percent, but the income from the sale of bed-days decreased on 3 percent. It was affected by the reduction of the load factor (on 10 percent), and reduce of the number of provided bed-days (on 10 percent too).
2.3 Research of the current state of organization of service for people with disabilities at the "11 Mirrors Hotel" Conditions in the hotel "11 Mirrors Hotel" correspond to the convenient placement for people with disabilities. The hotel has a ramp, and movement from the lobby to the rooms and restaurant carried out on the elevator. For the visitors in wheelchairs is equipped one guestroom on the first floor. Breakfast is provided right in the room, as well as the services of room service for people with disabilities are carried out with no extra charge for the service. The hotel staff strongly contributes in solving of any queries arising from the guests. Currently, at the "11 Mirrors Hotel" an accessibility for the guests with special needs is provided, but only for the individuals with limited mobility of legs, in particular – the persons in wheelchairs. There is still a need in the availability and proper design of all the necessary equipment for disabled people with other problems, such as limited vision and hearing or defects of the mental health or psychological difficulties. The number of guestrooms equipped for people with such disabilities should increase for simultaneous stay of more visitors. Also the are required the vailability of highly-qualified staff, specially trained to serve and work with disabled people. |
